FAQ

We accept ShopPay, Google Pay, and all major credit cards.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please review our refund policy for details.

We currently offer Standard Ground shipping which will take 3-5 business days to deliver once your order has been processed.

Free shipping with orders $175 or greater within the 48 contiguous states. Orders are shipped with a flat rate fee of $7.99. All Hawaii, Alaska and Puerto Rico orders will have an added flat fee of $14.95 for shipping. View shipping policy for more details.

Shipping for all Domestic Orders will take 3-5 business days to deliver. Please account for up to 48 business hours of processing time after your order has been placed.

Please visit our Customer Service page and use the form to let us know that your order has not arrived.

It’s simple! First, pick which product you’d like to purchase. Then, choose the subscribe and save option.

Yes, your subscription will renew automatically every month. If you want to change the date of your next order, skip your next order, change your products or cancel your subscription, log into your account on our website. Once you’re logged in, click on ‘My Subscriptions’ and select the subscription you’d like to update.

You will need to log in to your account. If you do not have an account, you will need to sign up for one using the same email address you used to purchase your subscription. Once you’ve logged in, select ‘My Subscriptions’. If you have multiple subscriptions, choose which one you’d like to manage and select ‘Manage Subscriptions.’

To make any changes to your subscription, log into your account and select ‘My Subscriptions’. Select the subscription you’d like to adjust and select Manage Subscription. You can then:

• ADD A PRODUCT: The Subscription page will present items that you can “Add One-Time” for an additional charge. Note: you cannot remove any of the fixed items included in your subscription. 
• CHANGE SHIPPING DATE: Under Subscription Settings, click the box that says “Next box ships on”. A calendar will pop up for you to select the date you’d like to your next shipment to ship out. Once you’ve selected your desired shipping date, click “Update Shipping Date”. 
• CHANGE QUANTITY: Under Subscription Settings, click on any of the items included in your subscription that you’d like to adjust. When the pop up box appears, use the +/- buttons to change the quantity of items to include in your next order for an additional charge. Once you’re done editing, click “Save Product”. 
• SKIP SUBSCRIPTION: Under Subscription Settings, there is the option to “Skip Next Order”. If you select this option, you will not receive your next scheduled recurring order. To successfully skip your next recurring order, please be sure to select this option before 11:59 PM CST the day before the order is scheduled to ship.
• PAUSE SUBSCRIPTION: Under Subscription Settings, there is the option to “Pause Subscription”. If you select this option, all recurring subscription orders will be paused until you unpause your subscription. To successfully pause your subscription, please be sure to select this option before 11:59 PM CST the day before the order is scheduled to ship if you don’t wish to receive your next recurring order. To unpause your subscription, click “Unpause Subscription”. 
• CANCEL SUBSCRIPTION: Under Subscription Settings, there is the option to “Cancel Subscription” at the bottom of the page. By selecting this option, you will effectively cancel all recurring subscription orders.
• Please note that recurring orders are processed on the day of the month that you began your subscription. To effectively cancel your subscription, those changes need to be made by 12 PM CST the day before the order is processed. You can find this date in your account under “Subscription”. If you run into any trouble, email [insert email address] and we'd be more than happy to assist you.

Once you’ve logged in, select ‘My Subscriptions’. If you have multiple subscriptions, choose which one you’d like to manage and select ‘Manage Subscriptions.’ Scroll down to the ‘More Settings’ section of the associated subscription you selected. To edit any of this information, click on the information that needs to be updated and a box will appear on the right hand side of the page. After the information is input as needed, click either 'Save Address' or 'Update Card.'

No. You can cancel your subscription free of charge. Recurring orders are processed on the day of the month that you began your subscription. To cancel your subscription, those changes need to be made by 12 PM CST the day before the order is processed. To cancel your subscription, log into your account on our website and click ‘My Subscriptions’ and select the subscription you’d like to update. You’ll find the option to “Cancel Subscription” at the bottom of the page. If you run into any trouble, please email info@drmcwhorter.com and we'd be more than happy to assist you.

There are no extra fees to subscribe. In fact, with your subscription, you save 5% on recurring orders! Shipping is free for orders over $175.

For all orders, your card will be charged when the order is processed. Subscriptions are processed on the day that they’re scheduled to ship Monday-Thursday. Our offices are closed on Friday, Saturday and Sunday. You can view your next scheduled shipping date in your account under 'Subscription' in the box that says 'Next box ships on.'

Yes, you will receive a reminder email 3 days before your recurring subscription order is processed and shipped.